Jungian analytical psychology in the Workplace – An Interview with Murray Stein

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I am a big fan of the work of Carl Jung, and in my opinion the business world could really benefit from his insights. Therefore, I was pleased to have the opportunity to have a conversation with Murray Stein about applying Jungian Analytical Psychology in the workplace.

Murray Stein is a graduate of Yale University (B.A. and M.Div.), the University of Chicago (Ph.D.), and the C.G. Jung Institut-Zurich (Diploma). He is a founding member of the Inter-Regional Society of Jungian Analysts and of the Chicago Society of Jungian Analysts. He has been the president of the International Association for Analytical Psychology (2001-4), and President of The International School of Analytical Psychology (ISAP)in Zurich (2008-2012).

He published tens of books about Carl Jung and analytical psychology, including for instance ‘Jung’s Treatment of Christianity’ and ‘Jung’s Map of the Soul’.

The focus of our conversation was a book Murray edited with John Hollwitz called ‘The Psyche at work – Workplace Applications of Jungian Analytical Psychology’.

We discussed a number of topics, including:

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How effective is your resilience training?

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For those who have never experienced it firsthand, or witnessed it from nearby, scientific research has shown that work can be a considerable source of stress. 

This stress can manifest itself in the form of emotions (e.g. anxiety and depression), cognitive performance (e.g. in decision-making), negative behaviors (e.g. unhealthy eating habits, alcohol and drug abuse, aggression), and physical symptoms (e.g. high blood pressure, neck-, head- and shoulder pain).

Not only does stress have a negative impact on individual employees, absenteeism and low engagement for instance can seriously impact the performance of their organizations as well.

Resilience training

The popularity of resilience training in the workplace has dramatically increased in the last couple of years (particularly as a result of the COVID-19 pandemic), and there is evidence that, if done in the right format, this training can help individuals in certain target groups to deal with stress.

Positioning

The problem is that resilience training is almost always only a part of the solution, and that is almost meaningless if offered in isolation to mitigate work-related stress. 

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Ensure the success of your change initiative: stress test your case for change!

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Last week I attended an interesting Webinar from Gartner about change fatigue.

According to data collected by Gartner, change fatigue is quickly becoming the number 1 priority for most HR organizations in 2023.

The reason is that the number of change initiatives in organizations is increasing exponentially; simultaneously, the enthusiasm of the workforce to embrace, or at least support these changes, is plummeting.

As a result, many organizations are currently looking for resources to address this, for instance in the form of change management methodologies (e.g. ADKAR), or by asking for support from specialized consulting boutiques.

The why of change

However, as valuable as these resources might be, it is important not to jump to the ‘how’, without paying attention to the ‘why’, the ‘what’ and ‘the team’.

In my personal experience, most people do not resist change if they understand the ‘why’, the ‘what’, and if they recognize ‘the team’.

In this post, I will deal with the why.

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Why micromanagement is a bad idea and what you can do about it (Stop adding value)

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One of the big temptations we as leaders face is our urge to add value to the work of our staff. Typically, we add this value in the form of change or additional requests.

There are three reasons why adding value is tempting for us:

  • Accountability – We are accountable for the work of our staff. If something goes wrong, we as leaders suffer the consequences (‘It happened on your watch’)
  • Know-how – We know it better than our staff. Seriously. That is most often the reason why we were appointed
  • We like it – As leaders it is often tempting to take a break from the daily grind of budgets and office politics, to dive back into the content we love(d) so much (‘Let me show you how it is done’)

As with every temptation in life, we need to fight this one as well. There are fivereasons for this:

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Organization structures matter: how much ambiguity costs can your business afford?

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Everyone who ever worked in a large organization, can probably relate to at least one of the following examples of conflicts that regularly occur in organizations:

  • A sales leader wants to close a deal with a low margin to meet her targets and to safeguard the relationship with the customer. The product manager does not want to sign off on the deal, because she wants to protect the margin of the product in the longer term
  • A business leader wants to hire a star performer working for another company, and is prepared to pay her more than the maximum of the corporate salary band for these types of roles. The HR Business Partner tries to prevent this because he does not want to create a precedent that can create upward pressure on the salary costs of the company
  • The head of a shared service department wants to hire an independent contractor for a project for USD 1.200 a day. The Purchasing department forces him to work with a consultant from a well-established firm on the preferred supplier list, for a fee rate that is 3 times as high as the one of the independent contractor

These, and other types of conflicts, seem to be an inevitable part of life in large organizations. The question is: why we have those types of conflicts, and if and how we can prevent them?

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Is it about me, or my mission?

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What do the notorious former marketing director of American Apparel, Ryan Holiday, and renowned Dutch reformed theologian Bram van Beek have in common? They both have written a book about the danger of egocentricity. 

Blame it on social media – again?

Social media offers endless possibilities to promote ourselves and serve as outlets for our vanity. It enables us to humble brag about our professional achievements on LinkedIn, share evidence of our successful ‘friends & family’ life on Facebook, and demonstrate our cutting-edge lifestyle on Instagram. 

However, looking at our current society and world history, it seems we as human beings always have been prone to self-centeredness and self-promotion. Social media therefore merely enables us to express something that is already deeply rooted in us.

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Are deeply held convictions your backbone or achilles heel?

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In all walks of life, there are people who have deeply held convictions about how the world works, and act accordingly. The business world is no exception. 

Examples I encountered during my career were business leaders that held and acted according to the following convictions:

  • The only way you gain respect by ‘the business’ as a staff department, is by reducing your headcount to the absolute minimum
  • Partnering with other vendors to deliver an integrated solution for clients is unnecessarily complex and has a negative impact on the margin
  • Teams perform at their best if the annual bonus of individual members is linked to individual financial targets 
  • Customizing services for individual clients equals to sub-optimization

Strong convictions usually stem from the successes they brought us in the past. They also tend to become stronger over time: every time we successfully act in accordance with one of our convictions, our inclination to use it in similar situations increases.

Strong convictions offer several advantages

Strong convictions help us to make sense of the world around us and to simplify our decision-making processes. They save us time and effort. When we are confronted with an issue on which we have a strong conviction, our mental muscle memory immediately kicks in to prescribe the decision we need to take.

Another advantage of strong convictions is the potential it offers to persuade others. Because we feel strongly about a topic and have an active ‘personal repository’ of evidence (previous cases in which a particular course of action worked for us), we can speak convincingly to others about it.

Disadvantages

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Why ‘The rest is politics’ is my favorite Podcast

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According to Moises Naim, polarization, together with populism and post-truths, is one of the three p’s undermining democratic societies.

Observing the public debate, which is becoming more and more polarized, it seems we are losing our ability to talk with people who have other opinions. Instead, we talk about them.

We try to classify people who have a different opinion than us, with a label. Once this label has been issued, we feel we do not have to enter in debates with them anymore. On the contrary, we try to prevent debates, since this would provide our opponents with an opportunity to share their opinions.

The difficulty however is that the effectiveness of human societies depends on our ability to cooperate and reconcile our differences. 

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Improve your decision-making skills: time to get back to the gym!

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Something I struggled with for a long time is chronic neck and shoulder pain when working with my computer. For the largest part of my life, I sat behind my computer like the hunchback of Notre Dame.

Well meant ergonomic advice, a standing desk, and using the mouse with my left hand only gave temporary relief.

The only thing that solves the problem structurally is going to the gym.

The problem is that I experienced being in the gym as exciting as watching grass grow. Besides, I always took the words of the apostle Paul “For bodily exercise profiteth little” (1 Tim 4:8) perhaps a little too close to heart. 

If getting back in shape is part of your past summer holiday intentions – here are three things that got me back in the gym earlier this year!

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Three design principles for Leadership Development

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In the last three decades, the business world has become more complex than ever before. This complexity is mainly driven by two factors:

  • Globalization – Never before in the history of mankind have materials, capital and people moved faster and more freely across our planet
  • Technology – The amount of data we have at our disposal for decision making is dramatically increasing each year

As a result, our world has become more interconnected and interdependent than ever. A case in point are the supply chain issues businesses experienced in the initial stage of the COVID-19 pandemic.

This interconnectedness and interdependence has huge implications for the way organizations need to operate, both externally as well as internally.

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How to engrain ethics in your corporate culture? One decision at the time!

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Ethics deal with what makes something morally right or wrong.

Almost any sizeable company nowadays has a code of ethics. The main catalysts for these were the corporate scandals in the early 2000s (Enron, Worldcom, Tyco, and others). Also, in the last couple of years having a sense of purpose has become pretty much en vogue.

As a result, every year millions of employees now dutifully complete e-learning modules and sign declarations (‘To the best of my knowledge…’).

If you think about this on a philosophical level, it is actually quite sad. Apparently, companies need to invest millions of dollars each year because a shared understanding of what is morally right or wrong to do on behalf of the company, is not a given.

Obviously, from a pragmatic point of view, companies have no choice but to invest in this type of training. First of all, it helps individuals to avoid taking decisions that can create reputational and compliance-related problems for the company. The second reason is the need to demonstrate institutional compliance to governments, regulatory bodies and other stakeholders.

Limitations of codes of ethics

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How to translate professional integrity in commercial reality? I=QxA!

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I always felt sorry for the many famous artists in the Renaissance, who needed to compromise the quality of their work and their artistic integrity, in order to make sure their art suited the requirements of their patrons.

Passion

Because my work provides me with an opportunity to express and develop myself, I have always been passionate about it. I loved studying organizational sociology, business administration, and executive coaching. To this day I enjoy reading business books, magazines, and blogs about the area where people, organizations, and business objectives meet.

As a management consultant, this passion drives me to define and implement the best possible solutions for my clients. I have very clear ideas about what my clients need, and what the ideal solution to satisfy this need should look like.

Unfortunately, most of my clients also have pretty strong ideas about what their needs are, and what their ideal solution should look like…

For this reason, I used to literally cringe when my clients told me they wanted to adapt the recommended solutions I had in mind for them.

Artistic integrity?

I used to find these situations very difficult to deal with because I had the idea that the intrinsic quality of my advice was affected. Not hindered by any sense of false modesty, I compared myself to the aforementioned renaissance artists who needed to compromise their artistic integrity.

This feeling became so strong, that, at a certain moment in my career, I was considering returning an assignment back to my customer, because I felt I could not put enough of my thinking into the product and felt a loss of engagement.

One question

This all changed when I discussed my sentiments regarding a specific project with an executive coach. She patiently listened to my venting, and then asked one question that really hit home to me.

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Leaders should decide if they want to be players or coaches 

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Add value to your team, instead of destroying it!

When I had just been appointed in my first proper line management role, I decided to organize an offsite with my team. The purpose of this offsite was to finalize the development of a number of HR policies and processes. 

Around 11 o’clock in the first morning, in a characterless conference room in the basement of the conference center, we completed our first round of brainstorming. When the time came to write up the output of our first session in a flow chart format, I said I wanted to use a specific methodology I had used as a management consultant, and would be happy to do the write-up. 

One of my direct reports looked disappointed, because she wanted to create the flowcharts herself, but a colleague of hers consoled her, and said: ‘Sure, if Dirk knows how to do it and has a strong passion for it, why do we not let him do so?’ The others agreed, and they left the room to leave me to it. 

I spend the next 1.5 hours working on my own in the aforementioned characterless conference room in the basement. When I was ready I went upstairs to look for my team. I found them on the terrace, enjoying the sun, cappuccinos, orange juice, and each other’s company.

Fortunately enough they thought my work was ok… 

Do it yourself?

A lot of leaders frequently want to do the work of their direct reports. They have a variety of reasons for this, including

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For when I am weak, then I am strong – Authentic Self-Confidence

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‘We read to know we’re not alone’ said actor Anthony Hopkins, playing the character of author C.S. Lewis, in the movie ‘Shadowlands’. 

People suffering from the imposter syndrome doubt their abilities and feel like a fraud at work.I personally suffered quite a bit from the ‘imposter’ syndrome in the past, and at times experience serious relapses. 

Fortunately, it turns out I am not the only one!

After reading ‘Authentic Self-Confidence’ by Jacqueline Brassey, Nick van Dam and Arjen van Witteloostduijn, I realize I am part of a large community that includes successful (and sometimes well-known) academics, surgeons, management consultants and senior executives.

Lack of Authentic Self-Confidence can lead to sub-optimal performance (e.g. because individuals feel constrained to bring the best version of themselves at work), which can have negative emotional impact on themselves, their families, teams and organizations. Therefore a high-quality publication on this topic is extremely welcome.

There are three reasons why I full-heartedly recommend this book.

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What I learned about business ethics by reading ‘An Ugly Truth’  

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I am very interested in decision-making in organizations as well as in social media. This means a book like ‘An Ugly Truth – Inside Facebook’s Battle for Domination’, by Frenkel and Kang is a double whammy for me.

The book describes the different scandals Facebook has been involved in in the past couple of years (e.g the Russian interference in US presidential elections, Cambridge Analytica, and the mass murder of Rohingya people in Myanmar). These scandals are well known and well documented in other books. The added value of this book is that it describes the decision-making process of the top leadership of Facebook with regard to these scandals.

What is even more interesting is the link the book makes between the motivation and ethics of the key decision-makers on the one hand and their decisions on the other.

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The power of clarity in a very noisy world

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Three things to avoid if you want to make sure people understand you

‘This is a very noisy world, so we have to be very clear what we want them to know about us’

Steve Jobs

In 1920 Vladimir Lenin already recognized the power of controlling the printing press. A century later, in today’s social media world, the real battle ground is our everyday language.

Language is the ultimate tool to inspire people to take action. Unfortunately, we frequently squander its impact by making three mistakes:

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Why self-managing teams are a hoax

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In short, self management simply means ‘no bosses’. That’s it (Geoff Roberts)

Thinking back on your highschool school days, do you remember the popular child with its entourage deciding which music, movies and influences were in, or out; whose parties everyone wanted to be invited to? Did you also have a bully at school who terrorized the schoolyard with his accomplices, when no supervising adults were around? Perhaps you also remember the importance of being ‘befriended’ with children in the class whose parents had a swimming pool; and I am sure you also had someone in class whose homework you and everybody else wanted to copy. 

YouTube

I thought the concept of self-managing teams had already died a well deserved death, until I recently saw a clip on YouTube. The clip advocates the concept of self-managing teams by comparing the productivity of self-managing teams with the traffic flow through a roundabout. Different scenarios are compared to ensure the most effective flow to cross an intersection: with or without human supervision, with traffic lights and finally with the creation of a roundabout. Spoiler alert: the roundabout wins. Moral of the story is that in the absence of central control participants will self-regulate the responsibility to cross the intersection, and that by doing so productivity and safety will increase.

I am stunned by the enthusiasm for this clip, because I think the parallel between teamwork and crossing an intersection is incredibly weak. I would even go so far as to say it is non-existent. 

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Why leadership has become more difficult and why this matters

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I spent a significant part of my working life developing leaders in organizations. What strikes me is that during COVID-19 the demand for this type of work has not decreased; if anything, the demand for leadership development has increased. That is remarkable. During the financial crisis in 2007-2008, for instance, most companies tried to save money, and one of the first things they considered was decreasing the out-of-pocket costs associated with these, and other kind of developmental activities.

Recently I was asked why companies continue to invest in the quality of their leadership at all levels of the organizations, despite the economic uncertainty they are facing.

In my opinion, the reason is that companies have come to realize the growing importance of the quality of leadership at all levels of the organization. I believe that this is a good thing, especially because leadership roles have become more demanding in the last couple of decades, not only for senior leaders, but also for first, and second-level leaders in organizations. 

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What the workplace in 2021 will look like and what this means for you

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2021 will be a very interesting year! If all prognoses are correct, sometime in the next six months we should have developed a grip on COVID19. 

For 2021, I foresee three trends in the workplace. Although none of these trends is initiated by COVID19, the pandemic will definitely act as a catalyst.

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Why do smart people make wrong decisions?

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The most important part of leadership is making decisions. Decisions about products and markets to invest in, people to hire and to promote, IT-systems to select, to continue or terminate projects plagued by setbacks, mergers & acquisitions, etc. These decisions determine the success or failure of organizations, projects and individuals. 

Ever since my graduation in the field of Sociology, I have always been very interested in the topic of decision making in organizations. At university, I loved the lectures of Professor Lawler about concepts like bounded rationality. I also loved reading books on this topic, including ‘Essence of Decision’ (about decision making in the Kennedy administration during the Cuban missile crisis) and Barbara W. Tuchman’s classic ‘March of Folly’.

Do we really need another book on this topic?

Against this background, I was a bit concerned when my friend and former PA Consulting Group colleague Wim van Hennekeler, told me that he was writing a book about decision making. This was mainly due to my concern about whether he could possibly add value to the vast body of work that was already published on this topic.

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Pump up the volume: why business books often are too voluminous!

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Time-efficient alternatives for reading business books

During my years in college, one of the first rap songs that became extremely popular was ‘Paid in full’ from Eric B & Rakim in the Coldcut mix. Its signature ingredients contained the soundbite ‘Pump up the volume’. 

‘Pump up the volume’ also was the phrase that resounded in my head when I recently read a bestseller from a well-known Harvard Business School professor. The entire book was based on a single concept that could easily have been explained on one single page. Instead, the author used more than 230 pages, which cost me the better part of a Sunday to read.

Why I like reading business books

I like reading business books for four reasons:

  1. To satisfy my intellectual curiosity
  2. To help me to make sense of what I personally observe about the way organizations ‘work’ (or not!)
  3. To enhance my skills 
  4. To keep me ‘current’

Why I am often disappointed after reading them

However, more often than not, I feel reading them is not the most efficient use of my time. The reason why is that (like the example mentioned at the beginning of this post), business books often try to expand ideas and concepts that could be explained in a couple of pages to the size of a book. This almost always means they need to cross the magical border of 200 pages.

I think this phenomenon is caused by the fact that business books mean ‘business’. Although it is not easy to gain insight into the market for business books, creatively extrapolating existing statistics indicate that each year more than tens of millions of business books are sold across the world. Therefore, the market for business books might be around one billion dollar. NB: This estimate excludes the sales of textbooks for higher education.

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Censorship, social media, and self-confident societies

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The Power of debate in the public domain

The invention of the printing press proved to be a pivotal point in the development of our society because it enabled the dissemination of ideas and information at an unprecedented pace. It is unlikely that, without the printing press, the Reformation in the 16th century would have had such a huge impact, so quickly.

In the 20th century, radio and television increased the speed of information even more. It is likely that the public opinion about the war in Vietnam (the first television war) changed significantly as a result of the coverage of this war on television.

Social media emerges

No wonder that many governments tried to control these media, either in the form of censorship, or by creating monopolies for news dissemination (e.g in the former Soviet Union).

At the end of the 1990s, social media platforms started to emerge, disrupting the traditional media landscape of newspaper, radio, and television organizations. 

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What we can learn about change management from Sigmund Freud

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One of my core beliefs as a management consultant is that the root cause of why change projects fail is the lack of a clear and convincing business case. In my experience, the vast majority of people are willing to change (even if this change has negative implications for them), as long as they understand the rationale behind the change and have the means (resources) to change.

However, I also have come across a number of people who did not want to change, even when there was a clear need to do so, and they had all the required capabilities and resources at their disposal.

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Mindf*ck: Politics, Psychology and Social Media

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In 2018, the Cambridge Analytica scandal shocked the world. It became clear that Cambridge Analytica had used data from tens of million Facebook users, to influence the elections in the US, and the Brexit referendum. 

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Corporate Social Responsibility starts with looking after your own employees

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A couple of days ago my bible app opened with this verse of the day: ‘To do righteousness and justice is more acceptable to the LORD than sacrifice’ (Proverbs 21:3). 

This text reminded me of the way some companies deal with Corporate Social Responsibility (CSR). Rather than doing the right thing, they do the wrong thing and compensate for this by deploying CSR initiatives. There is even a special term describing this phenomenon: ‘Greenwashing’. In this context, it is no wonder that two professors from IMD (a leading Swiss Business School) published an article in 2018 with the provocative title: ‘Why nobody takes corporate social responsibility seriously’.

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Are you ready for a post Covid-19 world?

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The world will fundamentally change in the next decade

Whether you are listening to McKinsey, the IMF or the Economist, all modern-day prophets of doom agree that COVID-19 is having a devastating impact on our society and the economy. This impact will be felt long after this pandemic has passed.

Although I am not an incarnation of Alvin Toffler, the famous futurist and author of ‘Megatrends’, merely by observing the news and talking to clients and colleagues, I see a couple of clear trends and tipping points, which lead me to believe that the ‘new normal’ will look different than the ‘old normal’.

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Dietrich Bonhoeffer: Walking the talk

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I always felt a deep respect for people who take personal risks in daring to confront oppression in a peaceful manner. Names like Mahatma Gandhi, Vaclav Havel and Andrei Sakharov spring to mind.

This Easter I especially think of German Lutheran theologian Dietrich Bonhoeffer (1906-1945), who was executed 75 years ago because of his active resistance against the German Nazi regime at that time.

Congruence between ideals and personal life

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Wunderlist RIP – Why ToDo is pushing me outside Microsoft’s ecosystem

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Why the decision to eliminate a key feature of Wunderlist is hard for me to understand

By Dirk Verburg

I am very interested in personal effectiveness and am using a number of apps to ‘hack’ my personal productivity level:

  • Grammarly – Unbeatable to spell check anything I type in a brower. Great integration with Google Chrome
  • Small Pdf – A small Swiss gem, shrinks pdf’s to manageable sizes, and does so much more
  • Google keep – Great for keeping notes. Again: available on all platforms I am using. Not the best (Evernote has much more features but useful version are not freeware; OneNote is clumsy if you write entries in more than one language)
  • Wunderlist – Great activity tracker. Available on all platforms I am using: Apple, Android, and my Chrome Web browser

The core of my IT set-up, however, is Microsoft Office. Both on my Windows PC at work, as well as on my Mac for private use. There are programs in Microsoft Office I love (Powerpoint and Excel), programs that are good (Outlook), and again others I consider to be ‘ok’ (I find Word for instance hopelessly complicated).

Ecosystems

Strangely enough, my ideal is the same as that of tech giants like Microsoft, Apple, and Google: stay within a single ecosystem. 

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The Negative Feedback Paradox

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Let me start with a confession:I never liked receiving negative feedback, and have spent the largest part of my professional life ignoring it.

I found ignoring negative (or perhaps I should euphemistically say ‘corrective’) feedback to be quite easy. Depending on the situation, I either did not take the person who gave me feedback seriously (‘that is rich – from him?’), comforted myself that the feedback concerned only a minor issue in the grand scheme of my behavior (and that other aspects of my behavior would compensate this), or convinced myself that the person giving me feedback did not understand the context in which I acted the way I did or said the things I said.

It was not until I hit a serious roadblock in my career, that I started to see the fact that systematically ignoring feedback was not necessarily a great idea. 

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The Art of Employee Engagement (Book Review)

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Employee engagement is a topic close to my heart. In the past two decades I have designed, managed and implemented the findings of engagement surveys multiple times, and also managed to write an article with my point of view on how to make them ‘work’.

Given my interest in this topic, I was very pleased to receive a copy of ‘The Art of Employee Engagement’ by Marijn Faassen. I read it in one go, because I found it a fascinating read, for a number of reasons:

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Decision making for a new Decade

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Every year millions of people around the world make New Year’s resolutions. Given that we are currently starting the 2020’s, we have the exciting opportunity to make resolutions for a whole new decade!

I decided to make mine around decision making. The reason for this was the fact that I had the opportunity to read ‘Unlocking Leadership Mindtraps – How to thrive in complexity’ by Jennifer Garvey Berger during the Christmas vacation.

One of the key notions in this book is that the world has become much more interconnected and therefore more complex. Unfortunately, our decision-making skills are ‘brilliantly designed – for an older, less connected, and more predictable version of the world’. In this context, Jennifer Garvey Berger mentions five mind traps we can find ourselves in, one of them being trapped in ‘Simple stories.

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Building an authentic personal brand starts with ‘why?

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Two weeks ago, I was asked to participate in an event about personal branding. The organizer asked me to focus specifically on the link between creating a personal brand and remaining authentic.

Because I have been irritated by the majority of the publications on this topic in the last 5+ years, I was excited to speak about it. Why? Because these articles often suggest people need a partial, or even full, make-over, in order to fit the mold of the specific environment they seek employment in. If that does not feel natural to them, the second piece of advice most publications give them is: ‘Fake it until you make it’.

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Deliver on the promise of your brand

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Deliver on the promise of your brand

‘Noblesse oblige’: if you offer branded products or services, ensure your pricing model enables you to maintain the loyalty of your clients by offering a ‘hassle-free’ after-sales experience.

In both the B2C, as well as in the B2B world, there are usually three reasons why people buy branded products and services, instead of generic ones:

1.    Unique features

2.    Exclusivity

3.    Quality

The first two aspects can usually be evaluated before the purchasing process. The third one, however, is mostly experienced only after the initial purchasing process has been completed, and therein lies the problem…

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What Nietzsche, Jung and Sinatra have in common

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20190603 Cover NJS Autenticity

The importance of authenticity in the workplace

Dale Carnegie on steroids

In the 1970s and 1980s, authenticity and self-development in the workplace were considered to be important by many middle and senior managers in the Western world. Perhaps too important: organizations were sometimes seen as narcissistic vehicles for self-development, instead of entities that should serve the interests of their shareholders and/or other stakeholders.

This orientation changed dramatically in the first half of the 1990s. Two popular business books that were published during that time perfectly illustrate this change. The first one was ‘Valuation’ (1990), a book written by Copeland, Koller and Murrin (three McKinsey consultants), the second one ‘Emotional intelligence’ by David Goleman (1995).

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Increase your personal effectiveness: put your own oxygen mask on first

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Illustration Oxygen Mask (Pexels)

Make your responsibilities your priority

For many business leaders, their day in the office resembles drinking from a fire hose. Not only do they need to attend a large number of meetings (often back to back), they are also hit with a continuous stream of ad-hoc questions from their staff, peers, customers, and line managers which require their attention and action.

A couple of years ago I started to get really worried about my personal effectiveness. Despite the outrageous number of hours I spent at work, I found it increasingly difficult to complete my tasks and finish my projects.

In order to address this, I decided to analyze my workload to find out what I could do to change this.

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Unleash the Wimpy Kid!

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illustration managing the wimpy way-1

Why I consider ‘Lost and Founder’ by Rand Fishkin to be a must read

At the beginning of my career, I managed a high profile ERP project. A couple of weeks before the go-live deadline, the customer introduced completely new requirements but did not want to shift the deadline. Needless to say, this significantly compromised the amount of time available for testing, something every available textbook warns one about. However, due to a combination of intimidating behavior of the customer, my own unwarranted optimism and lack of experience, I agreed to implement these new requirements and limit the amount of time available for testing. A decision which resulted in a rather ‘volatile’ go-live scenario which was highly visible for everyone in the company…

It is common wisdom that we learn more from our mistakes than from our successes. If anything, success has a tendency to make us complacent, whereas mistakes force us to take a step back, reflect on why our actions and behaviors did not work out as planned, and stimulate us to make changes in the way we approach opportunities and challenges.

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Millennials do not exist

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Picture Article Millennials.jpg

By Dirk Verburg

When reading social media postings, business magazines and consulting firms reports, it is easy to get the impression that the number one problem organizations are wrestling with is incorporating millennials in the workplace. However, there is strong evidence that the orientation of millennials does not differ from previous generations at all.

Who are Millennials?

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Corporate recruiters should stop spraying & praying

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 Article Recruitment Illustration IIThe way the market for talent works is frustrating for all parties: both for corporate recruiters as well as for candidates. In order to change this, corporate recruiters should start acting as marketers that know their product and their customers.

The number one problem most corporate recruiters complain about nowadays is application overload. Thanks to LinkedIn and other Internet-based recruiting channels, candidates can ‘shoot at anything that moves’, i.e. submit their CV’s to apply for any opportunity that remotely interests them. As a result, processing applications is experienced as by corporate recruiters as ‘drinking from a fire hose’.

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Focusing means saying no

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Illustration Artiicle Focus

Leaders need to do three things in order to set clear priorities for their organisations

By Dirk Verburg

Most executives I know are extremely busy. It seems they always have more things to do than they have actually time for. This is probably the reason why articles, books, websites and software packages claiming to offer personal productivity solutions are more popular than ever.

Time Management Tools have a limited effect…

No matter how different these solutions are, they all have one thing in common: they force choices. Whether it is the Eisenhower Matrix, Frank Covey’s Time Matrix or Dave Allen’s ‘Getting Things Done’ philosophy, they all force choices between things that need to be done and things that could be done.

Many people try to implement some or all of these tools and techniques in order to try to balance their time with the items on their to-do list. However, most of them remain structurally overloaded. They continue to have more ‘need to do’ actions on their to-do list than they have time for.

…because most often it is an organizational issue

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Are annual performance reviews really that bad?

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In the last couple of years it is extremely fashionable to bash annual performance reviews. A number of companies are publicly apologizing for the fact that they had them in first place, wondering aloud why they could ever have been so stupid, and demonstrate their remorse by publicly joining the ranks of the enlightened ones: those companies that abolished their annual performance review process.

In this context it is important to raise two questions, namely what the purpose of the annual performance review actually is and why it should be abolished.

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Adopting a growth mindset requires critical self-reflection from leaders

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HC Gage Skidmore

Critical self-reflection is difficult to acquire, but extremely important for leaders

By Dirk Verburg

For several reasons I love reading autobiographies of leaders in business and politics. The first reason is plain curiosity: the possibility to take a look behind the stage of well-known events. The second reason is because these autobiographies provide a unique opportunity to understand decision making processes from the perspective of the decision makers. Why did they take certain decisions in specific situations? Were they aware of certain developments? From whom did they obtain advice? What was the role of important stakeholders? etc. Continue reading →

Three imperatives for Talent Management in a VUCA world

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Talent management originates from the late 1960s. Since then the business environment has changed dramatically. However, talent management practices in a number of organizations have not been adapted to cope effectively with these changes. This makes these organizations vulnerable to disruptions in their environment. Talent managers should therefore do three things to ensure their businesses have the necessary adaptive and innovative capabilities to cope with disruptions.

Picture Article Talent Management

By Dirk Verburg

Almost 50 years ago, in 1968, Paul S. Ostrowski published an article with the title “Prerequisites for Effective Succession Planning”. This article is often seen as the starting point for Talent Management. The business environment at that time looked completely different from today:

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The European Union should review its strategy

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The importance of the EU is increasing, but its continuity is threatened by the actions and behaviours of its own leaders

Picture EU article

By Dirk Verburg

European cooperation is now more important now than ever

To state the obvious: we are living in a VUCA world, a world that is Volatile, Uncertain, Complex and Ambiguous. The world order as we know it seems to be threatened by multiple problems, including (in arbitrary order): the nuclear ambitions of North Korea, the geo-political ambitions of China, wavering loyalty of the current US president regarding NATO, Climate Change, the Refugee crisis, the rise of populism in Western Democracies and Muslim extremism, to name but a few.

Given the nature and scale of these challenges, European countries have a far better chance to achieve a successful outcome if they deal with these challenges jointly, rather than individually.

EU politicians are ignoring warning signals about the lack of support of the EU by their voters Continue reading →

Book Review: Pariahs, Hubris, Reputation and Organizational crises

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Tw Cover PariahsA ‘must read’ for the C-suite.

By Dirk Verburg

Ever since the industrial revolution, large corporations have played an important role in our society. Due to the globalization in the past decades, their influence is continuously increasing.

At the same time it seems that the number of scandals caused by these large organizations is growing as well. Established names, such as Barclays, Siemens, Wells Fargo, Ahold, VW, BP, Shell, Worldcomm, Tyco, Enron, Olympus, Arthur Anderson, E&Y, the BBC and many others, have all experienced scandals, and some no longer exist as a result.

What complicates this situation even is that governments and other institutions (e.g. regulators and ‘independent’ accounting firms) do not seem to be able to control, or at least monitor, the way companies in the private sector are operating. Continue reading →

Why I feel sorry for Donald Trump

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By Dirk Verburg

How you can prevent pursuing the wrong role and what you can do if you find yourself in one.

Trump Skidmore
Photo by George Skidmore

No – this is not the title of yet another ‘Trump-bashing’ article, but a genuine empathetic feeling I have for Donald Trump. I already suspected for a long time what Donald Trump recently admitted, namely that he finds the job of being president of the US harder than he expected. The reason I feel sorry for Donald Trump is that I think he might have made a mistake a lot of us are prone to. It is the mistake of applying for a prestigious job, without a proper vision as to what the actual content might be and without honestly reflecting whether this content plays to our strengths and will keep us engaged in the future.

Why people pursue roles that do not fit them Continue reading →

Three imperatives to make engagement surveys work

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Despite the importance of employee engagement, more and more organizations decide to cancel their employee engagement surveys due to a perceived lack of ROI. Leaders can make engagement surveys work however, by applying three simple principles. Continue reading →

When do you need to think different?

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By Dirk Verburg

One of the most inspirational videos I have ever seen is the Apple commercial ‘Think Different’. This video shows footage of several leaders from the worlds of business, arts, politics, sports and science, such as Richard Branson, Pablo Picasso, Albert Einstein, Martin Luther King, Mohammed Ali and Mahatma Ghandi. The key message of the commercial is that these people were able to change the world, because they were thinking differently. The suggestion is, of course, that people who purchase Apple products also ‘Think Different’.

The ability to ‘Think different’ is extremely important, but unfortunately not something that comes ‘naturally’ to us as human beings. There are several reasons for this. The most important ones are our ‘Bounded Rationality’, reliance on ‘Heuristics’ and ‘Theory-Induced Blindness’. Continue reading →

The Fear Factor

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Why a sense of belonging is crucial for a healthy corporate culture

By Dirk Verburg

According to Professor of Psychology Kip Williams, the human race ows its success to the fact that we learned to collaborate in groups. We learned that through organizing ourselves in tribes, we hugely increased our chances to survive in a hostile environment. The tribe enabled us to protect ourselves from wild animals, other tribes and food shortages.

The prospect of people who were being ‘ostracized’ (forced to leave the tribe) looked bleak. In pre-historic times, ostracism did not only result in social, but also in a certain physical death. People, who were kicked out of their ‘tribe’ and left to their own devices, were doomed to die, because they could not defend themselves effectively against predators, other tribes and could no longer collect sufficient food.

Because of the latent fears of ostracism that human beings have, managing human behavior by using this threat requires surprisingly little effort. Setting an example by ostracizing just a handful of individuals in a visible manner is enough to instill a sense of fear in a complete community. Continue reading →

Why we need to have a new discussion about HR

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Why the current debate about the ‘HR’ function is superfluous and why a new one should start to take place

By Dirk Verburg

It seems like the Human Resources function attracts more and more criticism over the years. This criticism was initiated by a few articles in high profile publications. The most important are: ‘Why we hate HR’ by Keith H. Hammonds in Fast company,‘It’s Time to Split HR’ by Ram Charan in the Harvard Business review, ‘Why We Love to Hate HR and What HR Can Do About It’ by Peter Capelli in the Harvard Business Review and ‘Companies Say No to Having an HR Department’ by Lauren Weber and Rachel Feintzeig in the Wall Street Journal.

These articles had a lot of impact and resulted in a great deal of soul-searching by HR leaders and HR practitioners. Although critical self-reflection is usually a good thing, the question is whether this is justified merely on the basis of these articles. The second question is whether or not this is the most important debate to have about the HR function now – or are there more important issues for HR to focus on.

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