Most of us are acutely aware of the gap between how organizations aspire to operate and the everyday reality of working within them.

This discrepancy often has a negative impact on the motivation and well-being of employees, ranging from a decrease in employee engagement, to mental health issues,

In her book ‘Badly Behaved People’, my fellow executive coach Zena Everett describes a number of real-world cases about how this discrepancy can manifest itself, and, perhaps more importantly, how we can address them

What I particularly like about about this book is how Zena makes complex psychological concepts (for instance, Transactional Analysis) accessible without oversimplifying them, and demonstrates how they can be applied in the workplace.

In our conversation about her book, Zena and I discussed the following topics:

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